Return & Refund Policy
Return Policy (for online retail orders):
Anandhiya believes in providing a wonderful experience to our customers. We are interesting in service you with quality products only. Nevertheless, should you feel that the product you have purchased from us hasn’t met the expectations we have communicated during the sale, we ensure you a hassle free and easy return policy.
If you have directly purchased from our webstore and like to return your product, you would be given the option to either replace the item or choose a different item of the same value or receive a refund.
- You must inform us about your return within 2 days from the date of delivery. Mail us at firstname.lastname@example.org or whatsapp at +91-90-252-454-55.
- If the product you receive is damaged or not up to your quality expectations, please arrange to return the product to our warehouse (address as given below). You would need to ensure that the product is unused, retains its original tag and is packed for the courier company to pick up.
- The product should reach us in its original condition without any damage or any other kind of tampering.
- The product should be returned in a well packed carton box so as to avoid any damage during the courier transit.
- The shipping address of Anandhiya should be clearly mentioned on the package to be returned and in complete detail.
The address is as follows:
Anandhiya International Marketing Pvt Ltd.
66E6/1A New Pallipalayam Road
KTKJ Aiswaryam Industrial Building
Namakkal District, Tamil Nadu, India
In these rare scenario, your returns might not be accepted:
- The product is damaged or has been tampered with in any way.
- The product has been used, worn, washed or changed in any other way.
- Food products are prone to a slight variation in the shape, color naturally. Therefore we may not be able to refund your order if the same are your criteria for making a return.
- You are as such requested to enquire about any queries that you may have regarding the products before going for the final purchase. Drop in a mail at email@example.com and you may have your queries cleared.
- The products are of standard marketable quality but not to your personal liking in terms of taste and color.
If you wish to cancel your order with us please note:
- The order can only be cancelled if and only if, it has not already been shipped.
- If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount.
- However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
- Any customized orders are in not eligible for cancellation.
Most of the products on Anandhiya.in webstore are procured from their respective producers or importers, processed and packaged in a hygienic environment. As such there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of the product itslef and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. If an order is subjected to any damage, manufacturing defect or fault from our side, send in a mail at firstname.lastname@example.org and once we verify the same, we will refund your order.